Storage Colyers Terms and Conditions for Services

These Terms and Conditions set out the basis on which Storage Colyers provides storage, related handling, and removal services within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm, or company who requests or receives the services from Storage Colyers.

Services means any storage, removal, packing, handling, loading, unloading, transport, or associated services provided by Storage Colyers.

Goods means all items placed into our care, transported, stored, or otherwise handled by Storage Colyers on behalf of the Customer.

Contract means the agreement between Storage Colyers and the Customer incorporating these Terms and Conditions, any written quotation, and any written confirmation of booking.

2. Scope of Services

Storage Colyers provides storage and related services, and may also offer removal and transport services associated with the collection, delivery, or relocation of goods. The precise scope of services for each job will be described in the quotation or confirmation of booking.

Any additional services requested after the booking is confirmed are subject to availability and may incur further charges. Storage Colyers reserves the right to refuse any service request that is unreasonable, unsafe, unlawful, or beyond our normal operational capabilities.

3. Booking Process

3.1 Enquiries and quotations

Customers may request a quotation by providing accurate information about the type and quantity of goods, access conditions, addresses, timing, and any special requirements. Quotations are provided on the basis of the information supplied and are subject to change if that information proves to be incomplete or inaccurate.

Unless otherwise stated, quotations are valid for a limited period from the date of issue. After expiry, Storage Colyers may revise or withdraw the quotation.

3.2 Confirming a booking

A booking is only confirmed when Storage Colyers issues written confirmation of acceptance, which may be by digital or other written means, and when any required deposit or advance payment has been received in cleared funds.

The Customer is responsible for checking the details of the confirmation and promptly informing Storage Colyers of any errors. If the Customer fails to do so, the services will be carried out in accordance with the confirmation, and any changes may be treated as variations to the Contract.

3.3 Changes to bookings

The Customer may request reasonable changes to dates, times, or service details. Any change is subject to availability and written acceptance by Storage Colyers. Changes may affect the price and may incur administration charges. Storage Colyers is under no obligation to agree to requested changes.

4. Customer Responsibilities

The Customer must ensure that Storage Colyers is able to carry out the services safely and efficiently. In particular, the Customer shall:

Provide accurate and complete information about the goods, service addresses, access restrictions, parking arrangements, and any special handling requirements.

Arrange suitable parking and access at all addresses and obtain any necessary permissions or permits at their own cost.

Ensure that goods are suitably packed for transport and storage, unless packing services are specifically included in the Contract.

Be present or represented at the collection and delivery addresses to provide access, supervise, and sign any relevant documents, unless otherwise agreed.

Ensure that all goods presented for storage or removal are lawfully owned or lawfully in their possession and do not breach any law, regulation, or third-party right.

5. Excluded and Hazardous Items

The Customer must not present for storage or removal any of the following:

Explosives, flammable or hazardous substances, pressurised containers, gas bottles, or chemicals.

Perishable goods or anything that may attract vermin or insects or that may decay, decompose, or cause odours.

Illegal goods, stolen goods, drugs, weapons, or items in breach of any law or regulation.

Cash, jewellery, precious metals, valuable collections, important documents, or items of exceptional value, unless expressly agreed in writing in advance and subject to any additional conditions or charges.

If such items are found in storage or in transit, Storage Colyers may at its discretion remove, dispose of, or surrender them to the relevant authorities, and the Customer will be responsible for any resulting costs, losses, or liabilities.

6. Payments and Charges

6.1 Pricing

Charges are based on the services requested, the volume or weight of goods, the duration of storage, access conditions, and the distance travelled. The applicable charges will be set out in the quotation or confirmation.

Storage Colyers reserves the right to revise charges if the information provided by the Customer is inaccurate or incomplete, or if additional services are requested or required.

6.2 Deposits and advance payments

Storage Colyers may require a deposit or advance payment prior to providing any services. The amount and due date will be specified in the quotation or confirmation. No booking is binding until the required payment has been received.

6.3 Payment terms

Unless otherwise agreed in writing, all charges for removal and related services are due in full no later than the day before the scheduled service start date. Storage fees are generally payable monthly in advance or as otherwise set out in the Contract.

If payment is not received by the due date, Storage Colyers may suspend or cancel services, restrict access to stored goods, and apply late payment charges or interest at a reasonable rate in line with applicable law.

6.4 Non-payment and lien

If the Customer fails to pay any sums due, Storage Colyers shall have a lien over the goods, meaning the right to retain them until all outstanding amounts, including storage, removal charges, interest, and reasonable costs, have been paid.

If any sums remain unpaid for a prolonged period, Storage Colyers may, after giving appropriate notice as required by law, sell or otherwise dispose of some or all of the goods and apply the proceeds towards the outstanding sums, remitting any surplus to the Customer where required and practicable.

7. Cancellations and Postponements

7.1 Customer cancellations

The Customer may cancel the Contract by giving written notice to Storage Colyers. Cancellation charges will apply as follows, unless otherwise stated in the quotation or confirmation:

If cancellation occurs more than a specified minimum period before the agreed service date, an administration charge may be applied, and any deposit may be refunded or partially refunded, subject to any non-refundable costs incurred by Storage Colyers.

If cancellation occurs within a short period before the agreed service date, a higher cancellation fee may be applied, up to the full quoted price, to reflect the time reserved and any costs incurred.

The exact time periods and associated charges will be as set out in the individual quotation or Contract and shall be fair and proportionate.

7.2 Postponements

If the Customer wishes to postpone services, Storage Colyers will endeavour to accommodate the change, subject to availability. Postponement may be treated similarly to cancellation if it prevents Storage Colyers from undertaking other work, and postponement fees may be charged.

7.3 Cancellations by Storage Colyers

Storage Colyers may cancel or suspend the Contract if the Customer fails to comply with these Terms and Conditions, fails to pay on time, provides misleading information, or requests services that are unsafe, unlawful, or beyond our operational capacity. Storage Colyers may also cancel if events outside its control make it impossible or impractical to perform the services.

In such cases, Storage Colyers will, where reasonable, offer an alternative date or partial refund for services not provided, but will not be liable for any consequential losses arising from the cancellation.

8. Access to Storage and Goods

Where storage is provided, the Customer may access their goods during normal opening hours, subject to any access arrangements agreed in the Contract and provided all charges are up to date.

Storage Colyers may require reasonable notice for access and reserves the right to accompany the Customer or their representative when they are on the premises for security and safety reasons.

If the Customer is in arrears or otherwise in breach of the Contract, Storage Colyers may temporarily withhold access in accordance with its lien rights until the breach is remedied.

9. Liability and Limitations

9.1 Duty of care

Storage Colyers will exercise reasonable skill and care in handling, transporting, and storing the goods. However, the Customer acknowledges that there are inherent risks associated with removal and storage activities.

9.2 Exclusions of liability

Storage Colyers shall not be liable for loss or damage arising from any of the following:

Normal wear and tear, gradual deterioration, or changes caused by atmospheric or climatic conditions while in storage.

Fragile items, owner-packed goods, or goods inadequately packed by the Customer, unless packing was carried out by Storage Colyers.

Electrical or mechanical derangement of appliances, instruments, or equipment unless there is visible external damage caused by our negligence.

Loss or damage to cash, jewellery, valuable documents, or other high-value items that were not declared and not expressly agreed for special handling.

Acts or omissions of the Customer, or of any person acting on the Customer’s behalf.

Events outside Storage Colyers’ reasonable control, including but not limited to extreme weather conditions, natural disasters, industrial disputes, or transport disruptions.

9.3 Limitation of liability

Where Storage Colyers is found liable for loss of or damage to the goods due to its negligence or breach of Contract, its liability shall be limited to a reasonable amount per item or per consignment, subject to any specific limits stated in the quotation or Contract.

Storage Colyers shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, even if such losses were foreseeable.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

10. Claims and Notification of Loss or Damage

The Customer must inspect the goods at the time of collection and delivery where reasonably possible. Any apparent loss or damage should be noted on the relevant job documentation and brought to the attention of Storage Colyers promptly.

Claims relating to damage or loss must be notified to Storage Colyers in writing within a reasonable period after collection, delivery, or discovery, including sufficient details to allow investigation. Failure to notify within a reasonable period may compromise the ability to investigate and may affect the handling of the claim.

11. Waste Regulations and Disposal

Storage Colyers operates in compliance with applicable UK waste and environmental regulations. The Customer must not request Storage Colyers to dispose of waste or items in a manner that breaches any regulation or duty of care in relation to waste.

Where Storage Colyers agrees to remove unwanted items for disposal or recycling, additional charges may apply. Such items must be disclosed in advance and must not include hazardous or prohibited materials.

Storage Colyers reserves the right to refuse to remove or store items that it reasonably considers to be waste, hazardous, contaminated, illegal, or otherwise unsuitable. If such items are discovered, Storage Colyers may arrange safe disposal in accordance with regulations, and the Customer shall be responsible for all associated costs and liabilities.

12. Data Protection and Privacy

Storage Colyers collects and processes personal information about Customers for the purposes of providing and managing services, administering accounts, and meeting legal or regulatory obligations.

Personal information will be handled in accordance with applicable UK data protection laws. Storage Colyers will take reasonable steps to safeguard personal information and will not share it with third parties except where necessary to perform the services, comply with law, or with the Customer’s consent.

13. Termination

Either party may terminate the Contract on giving reasonable written notice if the other party commits a serious breach that is not remedied within a reasonable time after written notice specifying the breach.

On termination, the Customer must pay all outstanding charges up to the date of termination and remove all goods from storage, subject to Storage Colyers’ lien rights. If the Customer fails to remove goods within a reasonable time, Storage Colyers may treat them as abandoned and may proceed in accordance with its rights to sell or dispose of goods for unpaid charges.

14. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between Storage Colyers and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that Storage Colyers may bring proceedings in any other jurisdiction where the Customer is domiciled or where goods are located if necessary to protect its rights.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

No failure or delay by Storage Colyers in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

The Contract is between Storage Colyers and the Customer. No other person shall have any rights to enforce any of its terms.

Storage Colyers may update or amend these Terms and Conditions from time to time. The version in force at the time of confirming a booking will apply to that Contract, unless otherwise agreed in writing.