Colyers Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Colyers Storage provides storage services to customers in the UK. By making a booking, paying a deposit, delivering goods, or otherwise using our storage facilities, you agree to be bound by these terms. They are intended to protect both the customer and the service provider by making the storage arrangement clear, fair, and enforceable. Please read them carefully before entering into any storage agreement.

In these terms, the words “we”, “us”, and “our” refer to Colyers Storage. The words “you” and “your” refer to the customer, hirer, account holder, or any person acting on their behalf. These terms apply to all forms of self storage and associated storage services supplied by us, unless a separate written agreement states otherwise.

We reserve the right to update or amend these terms from time to time. Any changes will take effect from the date stated in the revised version and will apply to new bookings and, where permitted by law, to existing arrangements after reasonable notice. Continued use of the storage unit or facility after changes are introduced will be taken as acceptance of the updated terms.

1. Booking Process

A booking for storage services is not confirmed until we have accepted your request and, where required, received the necessary payment or deposit. The booking process may involve selecting a unit size, agreeing an occupation date, providing identification, and confirming the purpose of storage. We may refuse or cancel a booking if we are unable to verify your details or if the proposed use does not comply with these terms.

At the time of booking, you must provide accurate and complete information. This includes your full name, address, contact details, and any other information reasonably requested by us for security, compliance, or account management. You must notify us promptly if any of your details change. Failure to provide correct information may result in refusal of access, suspension of service, or termination of the storage agreement.

Any quoted unit size, availability, or estimated capacity is provided in good faith but does not amount to a guarantee unless expressly stated in writing. You are responsible for ensuring that the selected unit is suitable for your goods. We may offer alternatives if the requested storage space is unavailable or unsuitable, but we are not obliged to provide a specific unit unless agreed in writing.

2. Payments and Charges

All charges must be paid in advance unless we agree otherwise in writing. Fees may include storage rent, deposits, administration charges, lock fees, late fees, cleaning charges, disposal charges, and any applicable taxes. The amount payable will be set out in your booking confirmation, invoice, or agreed price list. By using our storage unit services, you agree to pay all sums due on time and in full without deduction or set-off.

Payment methods accepted may vary from time to time. We may require a recurring payment arrangement, standing order, card payment, bank transfer, or other approved method. If any payment is declined, reversed, disputed, or delayed, you remain liable for the outstanding amount. We may charge reasonable administration costs or interest on overdue sums where permitted by law.

If your payment is overdue, we may restrict access to the unit, suspend the agreement, or exercise any contractual lien or sale rights available to us under these terms and applicable law. We will normally provide notice before taking enforcement action, but urgent action may be taken where goods are at risk, where charges remain unpaid, or where the law allows immediate steps. Any proceeds from a lawful sale will be applied first to fees, costs, and charges owed to us, with any surplus handled in accordance with legal requirements.

3. Cancellations, Early Termination, and Refunds

You may cancel a booking before the storage start date by giving notice in the manner stated in your booking confirmation. If you cancel after the agreement has begun, notice periods and minimum term requirements may apply. Any deposit or prepayment may be retained in full or in part to cover administration, reserved capacity, or losses we reasonably incur, unless a refund is required by law or expressly promised in writing.

Where you terminate the agreement, you must remove all goods, return any keys, access cards, or other entry devices, and leave the unit empty and clean by the agreed end date. If goods remain after the agreement ends, we may continue charging storage fees and may treat the items under the abandonment provisions in these terms. Termination does not remove your responsibility for amounts already due, including cleaning or repair costs.

We may cancel or suspend the agreement immediately if you breach these terms, provide false information, use the unit unlawfully, cause a safety risk, or fail to pay charges when due. In such cases, we may deny access until the matter is resolved, and we may remove or dispose of goods only where allowed by law and by these terms. Any decision to cancel or suspend will be made reasonably and, where appropriate, after notice.

4. Use of the Storage Unit

You must use the unit only for lawful storage of items that are not prohibited under these terms or by law. You are responsible for packing, securing, and labelling your goods properly. You must ensure that stored items are dry, clean, and suitable for storage. We do not inspect every item placed into storage and therefore rely on you to confirm that your goods are safe to store.

You must not store any item that is dangerous, explosive, toxic, illegal, stolen, perishable, live, odorous, flammable, environmentally harmful, or likely to attract pests. You must also not store waste, refuse, contaminated materials, chemicals, gas cylinders, firearms, ammunition, or anything that may damage the premises, endanger persons, or breach any statutory requirement. If we reasonably believe prohibited goods are present, we may refuse entry, remove the items, or involve the relevant authorities.

You may not use the unit as a place of business, residence, workshop, or manufacturing space unless we have expressly agreed otherwise in writing. No unauthorised alterations, drilling, painting, or fixing items to the unit are allowed. You must keep the unit locked whenever you are not present and must not share access codes or keys except with persons authorised by you and acceptable to us. You are responsible for the conduct of anyone you permit to access the unit.

5. Waste Regulations and Environmental Compliance

Customers using self storage or related services must comply with all applicable UK waste and environmental laws. Storage facilities are not a permitted dumping ground for rubbish, trade waste, hazardous waste, or abandoned property. You must not leave unwanted materials in the unit, in communal areas, or at the site unless we have agreed in writing to accept those materials as part of a lawful waste removal arrangement.

You are responsible for the lawful classification, segregation, and disposal of any waste generated by your use of the unit. This includes packaging, damaged goods, spillages, and any other refuse associated with your stored items. If waste is left behind, we may charge you for removal, handling, decontamination, and any specialist disposal required. We may also recover any fines, penalties, or enforcement costs imposed because of your breach.

If any item stored by you leaks, emits fumes, causes contamination, or creates a health and safety concern, you must notify us immediately and take all reasonable steps to mitigate the risk. We may enter the unit without prior notice in an emergency to protect people, property, or the environment. Where necessary, we may engage licensed waste contractors and pass the reasonable cost of compliance on to you.

6. Access, Security, and Operational Rules

Access to the storage facility is subject to our security procedures and operational hours, as notified from time to time. We may refuse access where identification cannot be verified, payments are overdue, or we believe access would breach these terms or compromise safety. You must follow all site rules, signage, and reasonable instructions given by our staff or agents.

We may use CCTV, alarms, locks, gates, or other security systems to protect the facility. These measures do not make us responsible for the security of your goods beyond the limits set out in these terms. You remain responsible for insurance, packing, and safeguarding your property against theft, damage, deterioration, and unauthorised access. Any failure in your own security arrangements does not create liability for us unless the law requires otherwise.

We may move your goods within the site if reasonably necessary for maintenance, safety, access control, or operational reasons. We will use reasonable care when doing so, but we are not responsible for pre-existing damage, poor packing, or items not suitable for movement. If we need to enter a unit in an emergency, we may do so without notice and may charge reasonable costs if your conduct created the emergency.

7. Liability and Insurance

You store items at your own risk. To the fullest extent permitted by law, we exclude liability for loss or damage to your goods caused by events beyond our reasonable control, including theft, fire, flood, weather, vermin, power failure, or the acts or omissions of third parties. We are also not liable for indirect or consequential losses such as lost profits, missed opportunities, business interruption, or emotional distress.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Where we are found legally responsible for loss or damage to your goods, our liability will, to the extent permitted by law, be limited to the lesser of the proven value of the affected item and any applicable liability cap stated in your agreement or booking confirmation.

You are strongly advised to arrange suitable insurance cover for your goods while in storage and during loading, unloading, and transit to and from the facility. Any insurance arranged by you should reflect the full replacement value of the items stored. If you choose not to insure your goods, you accept the financial risk of any loss, damage, or deterioration not caused by a breach of duty for which we are legally liable.

8. Claims, Complaints, and Evidence

If you believe that loss or damage has occurred, you must notify us as soon as reasonably possible and provide supporting evidence. This may include photographs, invoices, proof of value, a written description of the items, and details of when the incident was first discovered. Failure to give prompt notice may affect our ability to investigate and may reduce any claim to the extent permitted by law.

We may require access to inspect the unit, review records, or obtain information from third parties in order to assess a claim. You must cooperate fully with any reasonable investigation. Any claim against us must be brought within the time limits allowed by law and must not be based on unsupported estimates. We may reject claims that are fraudulent, exaggerated, or not made in good faith.

Nothing in this section affects your statutory rights. If you are a consumer, any rights that cannot be excluded or limited by contract remain fully available to you. These terms are intended to operate in a way that is consistent with applicable consumer law, and any unenforceable provision will be read down or severed to the extent necessary to preserve the remainder of the agreement.

9. Abandonment, Disposal, and Uncollected Goods

If goods remain in the unit after the agreement ends, or if rent and charges remain unpaid for a prolonged period, we may treat the items as abandoned where the law allows. Before doing so, we will normally send notice to your last known contact details and give you a reasonable opportunity to pay outstanding sums or remove your property. If you do not respond, we may take further action in accordance with these terms and applicable legislation.

Where lawful, we may sell, dispose of, or otherwise deal with abandoned goods to recover unpaid amounts and associated costs. Any sale will be conducted in a commercially reasonable manner, but we are not obliged to obtain a price equal to the retail value of the goods. If the sale proceeds exceed the amounts owed and our costs, any balance will be handled in accordance with the law and any valid instructions you have provided.

Some goods may be incapable of sale due to condition, legality, safety concerns, or lack of value. In those cases, we may dispose of them using appropriate methods and charge you the reasonable cost. You remain responsible for amounts due even if the goods are worthless, damaged, or difficult to remove. Abandonment provisions do not waive our right to pursue unpaid fees.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If any court or competent authority finds that part of these terms is invalid, unlawful, or unenforceable, that part will be treated as deleted to the minimum extent necessary, and the remaining terms will continue in full force.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, unless mandatory law provides otherwise. This does not prevent either party from seeking urgent interim relief where necessary to protect property, enforce payment, or prevent unlawful conduct.

By booking or using Colyers Storage, you confirm that you have read, understood, and agreed to these Terms and Conditions. They represent the complete agreement between the parties regarding the storage service, unless varied in writing by an authorised representative. No statement made before booking will override these terms unless expressly incorporated into the agreement.